Questions? Feedback? powered by Olark live chat software
Knowledgebase
Author Avatar

Roundcube wont load after cPanel/WHM Update 132.0.20 - Documented as CPANEL-51111

Written by: on 17 January 2026 02:53 PM 17 January 2026 02:53 PM

Some users are reporting the "Oops... something went wrong!" error screen showing up in Roundcube after completing the latest cPanel/WHM Update to 130.0.20. This is a known issue talked about at https://support.cpanel.net/hc/en-us/articles/37719849998999-Roundcube-Oops-something-went-wrong-CentOS-CloudLinux-7-8-with-the-formbricks-plugin-enabled.

The quickest work around that appears to resolve the issue is entering the following command in SSH:

mv /usr/local/cpanel/base/3rdparty/roundcube/plugins/formbricks /usr/local/cpanel/base/3rdparty/roundcube/plugins/formbricks.disabled

After running this command, you should be able to login and see emails again in Roundcube.

(0 vote(s))
Helpful
Not helpful