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Emergency Support

Written by: on 30 June 2016 09:18 AM 30 June 2016 09:18 AM

If you have an emergency server down situation outside of our normal phone hours for immediate service please call (1300) 839 448 and press extension 5. You will be asked to leave a brief message including your name and your VPS name. This will page one of our on call technicians and you should expect a response via either email or phone within 20 minutes.

Please note that this is for critical server down issues only, for all other issues please send a ticket through to or call during business hours.

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