Install Search Engine Friendly URLs in IIS

Read the article and know how to install search engine friendly URLs in IIS.  Read and lean step by step.

To install search engine friendly URLs in IIS:

• Install URL Rewrite 2.0 (see http://www.vpsblocks.com.au/support/Knowledgebase/Article/View/54/8/installing-url-rewrite-module-2-iis-75)
• Open the file in your kayako installation at \__swift\config\config.php
• Change the line define('SWIFT_BASENAME', 'index.php?'); to define('SWIFT_BASENAME', '');
• Modify the web.config file where you have installed kayako, and add the rewrite rules in the system.Webserver tag e.g.:
  
      <system.webServer>
          <rewrite>
              <rules>
                  <rule name="General Redirect (exclude Admin, Staff, static assets)" stopProcessing="false">
                      <match url="^(.*)$" ignoreCase="true" />
                      <conditions logicalGrouping="MatchAll">
                          <add input="{R:1}" pattern="^(admin|api|console|favicon\.ico|robots\.txt|sitemap\.xml|index\.php|tiny_mce_gzip\.php|cron|staff|rss|setup|visitor|winapp|wallboard|__swift)" negate="true" />
                          <add input="{R:1}" pattern="\.(jpg|jpeg|png|gif|js|css|htm|html)$" negate="true" />
                          <add input="{REQUEST_FILENAME}" matchType="IsFile" negate="true" />
                          <add input="{REQUEST_FILENAME}" matchType="IsDirectory" negate="true" />
                      </conditions>
                      <action type="Rewrite" url="index.php?/{R:1}" appendQueryString="false" />
                  </rule>
                  <rule name="Redirect for Staff, Admin, etc" stopProcessing="false">
                      <match url="^([a-zA-Z0-9]*)/(.*)$" ignoreCase="true" />
                      <conditions logicalGrouping="MatchAll">
                          <add input="{R:1}" pattern="^(favicon\.ico|robots\.txt|sitemap\.xml|index\.php|tiny_mce_gzip\.php|__swift)" negate="true" />
                          <add input="{R:1}" pattern="\.(jpg|jpeg|png|gif|js|css|htm|html)$" negate="true" />
                          <add input="{REQUEST_FILENAME}" matchType="IsFile" negate="true" />
                          <add input="{REQUEST_FILENAME}" matchType="IsDirectory" negate="true" />
                      </conditions>
                      <action type="Rewrite" url="{R:1}/index.php?/{R:2}" appendQueryString="false" />
                  </rule>
              </rules>
          </rewrite>
      </system.webServer>