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SPAM Experts Control Panel

Written by: on 02 March 2020 04:22 PM 02 March 2020 04:22 PM

This article explains the basic functionality of the SPAM Experts control panel. It is for users who have purchased incoming SPAM filtering. For help on ordering SPAM filtering please click here.

To access the SPAM Experts Login please go to



This will show all messages the filter has quarantined. To view, click on the email's subject. To release click the email symbol on the right of the line. Released emails will appear in your mailbox within a few minutes.

Click on Spam Quarantine link

Release spam by clicking on email symbol


Here you can enter a date range and hit search (the other fields can be left empty). This will show you how emails were handled in the past, including any emails temporarily rejected (waiting for redelivery) and permanently rejected. Permanently rejected emails cannot be viewed or released.

Click on Log Search link


If an email has been rejected, you can set up a "white list" either for the email address or for an entire domain under "Sender whitelist". This will ensure that future emails will get through. For any emails already rejected, please ask the sender to resend.

Click on Sender Whitelist link


In the "Log Search" you will see a column entitled "Classification". The most common are:

The email has passed the spam filter and has been delivered to the recipient's inbox.
The email was temporarily rejected. Legitimate mail servers that observe the RFC standards will re-deliver the message. 
greylisted - message greylisted 
High DNSBL score - IP is listed on blacklists. For more information on DNSBL (and to check if an IP is blacklisted), please see
The email has been permanently rejected and can be found in the spam quarantine. 
Considered spam - identified as spam by filter rules. 
Content looked like spam - Failed content check. 
Sender's domain is missing DNS records - Faulty DNS entries


Spam Experts Periodic Report link

In this section you can control the period report that lists all quarantined emails (possible spam emails). This report is useful to review suspicious emails without logging into the Spam Experts panel.

  • Report enabled? Tick to enable
  • Recipient Address Define who receives the report. Please note that this field only accepts one address. For multiple recipients, set up a new email in your cPanel and then set up forwarder rules to all required recipients.
  • Report Frequency Daily or Weekly
  • Format HTML or PDF
  • Include extra spam table Adds statistics about the spam filtering
  • Send report with no quarantined messages If enabled, you will receive the report daily or weekly as defined, regardless of whether newly quarantined emails are available for review

Spam Experts Periodic Report

Manage Users

If your domain has multiple mailboxes by individuals, you can give them their own access to the Spam Experts panel to allow each email user to review their own logs and quarantine.


Spam Experts Manage Users link

In this section you can add email users for direct access to the Spam Experts panel. Just add the new user with their email address and a password. Once added, users can log in directly at 

Spam Experts Manage Users

White and Black Listing


Sender Whitelist Screenshot

A white list is a list of emails which are never marked as spam. It's ideal to guarantee important emails to get through without delay or to resolve a situation where a sender you trust gets marked as spam occasionally. You can also whitelist entire domains.

On the reverse, a black list is a list of emails which are always treated as spam. If you receive emails from a sender which are not marked as spam, but you don't wish to receive these, you can enter the email address on the black list. You can also blacklist entire domains.


The recipient settings apply to the receiving, ie your email address. With these setting, you can permanently allow all or no emails through to your address(es).

If you whitelist one of your email addresses, all emails will go through to this address. This basically disables the spam filter for a specific email address.

In reverse, if you blacklist a recipient email address, all email to this address will be treated as spam and no email will go through on this address. This setting is probably rare, but may be useful if you have an email which attracts spam and is not used for any legitimate mail correspondence.

Domain statistics

Ever wondered if the spam filter is doing its job? Have a quick look at the domain statistics. Enter your required time frame and see how much spam was blocked.

Statistics Screenshot

  • Unsure messages These are the message in Quarantine
  • Spam messages blocked Rejected messages
  • Not Spam messages Accepted messages which were delivered to inbox
  • Viruses blicked / Blacklisted Viruses and emails from the blacklist
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